• Obtaining Help for K-20 Problems 
• K-20 Utilization Statistics
• Interactive Video (ITV) Using K-20
• Network Policies and Procedures
• CTC Cost Information for K-20 and the Internet

The K-20 Education Network is a wide area network (WAN) that links the 
K-20 public schools, two-year colleges, and four-year colleges in the State of Washington. This web page contains links to information about the K-20 Education Network that applies to the K-20 system in general. It also contains links to information about the sector of the K-20 network that is used by the community and technical colleges. This sector, also known as CTCNet, is managed by the Center for Information Services (CIS).

The current Internet provider for the K-20 network is the Pacific Northwest GigaPOP.

For additional information about the K-20 Education Network, see also:

• K-20 KOCO Home Page - K-20 Operations Cooperative (KOCO)
• Washington K-20 - Policy and Oversight - Telecommunications Oversight and Planning Committee (TOPC)

• To obtain emergency help, call 1-888-934-5554
  Use this number to obtain emergency help and information during major outages on either the data or video networks. During such situations, information will be updated every half hour for the first two hours and hourly after that. When calling this number, press the pound (#) key to skip over messages.
• Obtaining help for K-20 network problems
• CIS staff provide the following support services for the K-20 network:
  • Configure routers and CSU/DSUs on the K-20 WAN and make changes as needed to maintain and improve performance.
  • Monitor the performance of the K-20 WAN in order to make recommendations for upgrades.
  • Work with phone companies to resolve leased circuit problems.
  • Troubleshoot noncircuit related problems using methods that minimize the impact on colleges.
  • Assist colleges with configuration of their routers.
  • Keep the code for K-20 WAN routers up to date and provide colleges with access to the updated code so they can keep their campus routers current.
  • Arrange with vendors to provide cost effective network training for the colleges.

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K-20 Utilization Statistics

• Phase I Data Circuits - community and technical colleges
• Phase II Data Circuits - community and technical colleges
• Non K-20 Data Circuits - community and technical colleges

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• Tips for Successful ITV Presentations - suggestions for vendors and colleges in preparing and delivering ITV presentations
• Technical Support for Interactive Television - scheduling conferences and obtaining video and network support
  Other ITV Resources
• Videoconferencing for Learning, Pacific Bell Knowledge Network Explorer - Videoconferencing for Learning (Pacific Bell)
• Department of Information Services - Videoconferencing (DIS)

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Network Policies and Procedures

• K-20 Network Conditions of Use and Acceptable Use Policies
  
• WCTC Network Downtime Policy
• K-20 Move, Add, Change (MAC) Form MS Word
  Colleges wanting to make changes or additions to their K-20 circuits need to fill out a MAC form and return it to Kenneth Chullickel at CIS.

CTC Cost Information for K-20 and the Internet

• As of 7/1/06 (MS Word, 36KB) New 5/11/07
• As of 7/1/07 (MS Word, 42KB) New 5/11/07

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All material is Copyright © 1998-2007 Center for Information Services
This page last modified:   May 7, 2008

For customer or technical support services, contact CIS Customer Support
For comments and questions about this Web site, contact CIS Web Site Manager